Complaints about Aged Care

Links to information about your rights as an aged care consumer and how to make a complaint about an aged care service.

Updated Aug 2007

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28 Resources Found
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Title:   Media release. Company owned by Adelaide husband and wife doctor team prevented from operating Commonwealth nursing homes
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government has taken action to prevent an Adelaide company from operating aged care homes.
Date:   Jul 2008
Title:   Media release. Minister's statement on Edgarley Hostel/Edgarley Home in rural Victoria
Publisher:   Australian Government Department of Health and Ageing
Description:   Statement on Edgarley Hostel/Edgarley Home in rural Victoria
Date:   Jun 2008
Title:   Media release. New national protocol: plan to look after elderly Australians living alone
Publisher:   Australian Government Department of Health and Ageing
Description:   A new national protocol for community care service providers has been proposed aimed at reducing the number of frail older Australians dying alone at home and reducing delays until deaths are discovered.
Date:   Jun 2008
Title:   Media release. Minister for Ageing announces measures for residents who go missing from aged care facilities
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government will require nursing home services to report any case of missing residents - a measure to further protect and enhance safety for residents, particularly those with a diagnosis of dementia.
Date:   Jun 2008
Title:   Media release. Federal Government appoints clinical nurse adviser team for Bridgewater Aged Care Services and identifies 480 potentially vacant nursing home beds
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government has appointed a clinical nurse adviser team to help the administrator of Bridgewater Aged Care Service.
Date:   May 2008
Title:   Media release. Australian Government pledges to continue to work with community to improve quality for older Australians in aged care
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Justine Elliot, has pledged to continue to work in partnership with older Australians, aged care providers, unions and consumer groups to improve quality in residential aged care.
Date:   Apr 2008
Title:   Too young for aged care
Publisher:   Consumers' Health Forum of Australia (CHF)
Description:   People with Younger Onset Dementia have special needs. In particular, it's wrong at many levels for them to be housed in aged care residences.
Date:   Apr 2008
Title:   Media release. Better protection for frail aged Australians
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Justine Elliot, has outlined a range of tough new measures to improve quality to protect frail and aged Australians.
Date:   Mar 2008
Title:   Media release. Improved police checks for aged care facilities
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot, has signalled her intention to strengthen the current protocols and protections for nursing home residents.
Date:   Feb 2008
Title:   Media release. Strengthening guidelines for investigation of clinical issues in aged care post Broughton Hall
Publisher:   Australian Government Department of Health and Ageing
Description:   The Department of Health and Ageing will strengthen guidelines on how investigation staff respond to concerns about clinical care, including during serious disease outbreaks in nursing homes, the Minister for Ageing, Justine Elliot, announced today in response to a report into the April 2007 gastro-enteritis outbreak at Broughton Hall Nursing home in Melbourne.
Date:   Feb 2008
Title:   Country Outreach Service
Publisher:   Novita Children's Services
Description:   Information is provided about the services provided by metropolitan regional offices of Novita to particular country areas of South Australia.
Date:   Dec 2007
Title:   Aged care advocacy
Publisher:   Australian Government Department of Health and Ageing
Description:   A free and confidential service promoting the rights of people receiving aged care services
Date:   Dec 2007
Title:   Reports on the operation of the Aged Care Act 1997
Publisher:   Australian Government Department of Health and Ageing
Description:   Downloadable Reports on the Operation of the Aged Care Act 1997
Date:   Nov 2007
Title:   Compulsory reporting
Publisher:   Australian Government Department of Health and Ageing
Description:   From 1 July 2007, all Australian Government-subsidised residential aged care services must report all incidents or allegations of sexual or serious physical assault.
Date:   Jul 2007
Title:   Measures to increase the protection of aged care recipients
Publisher:   Australian Government Department of Health and Ageing
Description:   Information on the package of reforms the Australian Government has implemented to protect older Australians receiving Government-subsidised aged care services
Date:   Jul 2007
Title:   Role of the Aged Care Commissioner
Publisher:   Australian Government Department of Health and Ageing
Description:   Information about the role of the Aged Care Commissioner
Date:   Jul 2007
Title:   Investigation Principles and other amendments to the Aged Care Principles regarding new complaints investigation and compulsory reporting arrangements.
Publisher:   Australian Government Department of Health and Ageing
Description:   Information about new Investigation Principles and other amendments to the Aged Care Principles regarding new complaints investigation and compulsory reporting arrangements.
Date:   May 2007
Title:   Media release. Aged care complaints to get a better hearing
Publisher:   Australian Government Department of Health and Ageing
Description:   From 1 May, people who receive Australian Government-subsidised aged care have a new and better way of having concerns and complaints dealt with. The introduction of the new Aged Care Complaints Investigation Scheme coincides with Australia's first independent Aged Care Commissioner, Rhonda Parker, taking up her position.
Date:   May 2007
Title:   Aged Care Complaints Investigation Scheme
Publisher:   Australian Government Department of Health and Ageing
Description:   The Aged Care Complaints Investigation Scheme is available to anyone who wishes to provide information or make a complaint about an Australian Government subsidised aged care service that may need to be investigated. It replaces the former Aged Care Complaints Resolution Scheme.
Date:   Mar 2007
Title:   Draft Community Packaged Care Guidelines (Draft Guidelines)
Publisher:   Australian Government Department of Health and Ageing
Description:   The Draft Guidelines provides a complete guide to Australian Government funded Packaged Care Programs. This document explains the Australian Government's policy and operational context for the Packaged Care Programs.
Date:   Jan 2007
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