Complaints Handling

Follow the links below to find information about processes for making complaints about health care.

Reviewed October 2011

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Related HealthInsite Topics

Aged Care Rights

HealthInsite Topic Page
Links to information about your rights as an aged care consumer, how to make a complaint about a service, and reports on complaints about specific services.

28 Resources Found

Results 1 to 20 displayed.     1  2 

Title:   Complaints about health services
Publisher:   Better Health Channel
Description:   The Health Services Commissioner's office provides a free and confidential service and can assist people to resolve complaints about health service providers (for example, doctors, dentists or hospitals). If you have a complaint, contact the office for advice.
Date:   Sep 2011
Title:   Doctors - how to complain
Publisher:   Better Health Channel
Description:   Complaints about doctors or other registered health practitioners in Victoria can be made to the Australian Health Practitioner Regulation Agency. If you feel that professional boundaries have been crossed or are concerned about a doctor's (or other health practitioner's) conduct, contact the Board and ask for help.
Date:   Aug 2011
Title:   Decisions in relation to complaints about advertisements
Publisher:   Australian Government Department of Health and Ageing
Description:   Outcomes of investigations into complaints about therapeutic goods advertising directed to consumers which have been referred to the TGA by the Complaints Resolution Panel for follow-up action
Date:   Aug 2011
Title:   Investigations of advertising complaints
Publisher:   Australian Government Department of Health and Ageing
Description:   The TGA's policy is to publish the outcome of certain investigations into complaints about advertising which have been referred by the Complaints Resolution Panel
Date:   Aug 2011
Title:   Get help
Publisher:   beyondblue: the national depression initiative
Description:   Contacts for immediate assistance
Date:   Jun 2011
Title:   ARPANSA - Electromagnetic Radiation Health Complaints Register
Publisher:   Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)
Description:   Members of the public who believe they have suffered ill-effects as a result of exposure to EMR can lodge a written complaint to the EMR Health Complaints Register.
Date:   May 2011
Title:   Advertising therapeutic goods
Publisher:   Australian Government Department of Health and Ageing
Description:   Advertisements for therapeutic goods in Australia are subject to the requirements of the Therapeutic Goods Act and Regulations, the Trade Practices Act and other relevant laws.
Date:   May 2011
Title:   Workplace bullying
Publisher:   Inspire Foundation
Description:   This fact sheet has info on different types of bullying, how it can affect your work, your rights and what you can do.
Date:   Oct 2011
Title:   Medicines Australia Code of Conduct: breaches
Publisher:   Australian Prescriber
Description:   The Medicines Australia Code of Conduct guides the promotion of prescription products by pharmaceutical companies.1 Each year Medicines Australia publishes a report, from its Code of Conduct Committee, which details all the complaints that have been received about advertising and other promotional activities.
Date:   Dec 2010
Title:   Sexual harassment in the workplace
Publisher:   Inspire Foundation
Description:   This fact sheet explains what sexual harrassment is and provides information about what you can do if it is happening to you.
Date:   Dec 2011
Title:   Pornography on the internet
Publisher:   Better Health Channel
Description:   The definition of 'child pornography' differs from one legal jurisdiction to the next across the world. This makes it difficult to establish uniform laws to police the Internet. Australians can report illegal sites to the Australian Broadcasting Authority or the police. Supervising children while they use the Internet is the best way to protect them.
Date:   Aug 2010
Title:   Office of Manufacturing Quality complaint process
Publisher:   Australian Government Department of Health and Ageing
Description:   The TGA Office of Manufacturing Quality aims to resolve complaints informally wherever possible, however more serious concerns should be made in writing
Date:   May 2010
Title:   Medical Practitioners Board of Victoria
Publisher:   Better Health Channel
Description:   The Medical Practitioners Board of Victoria protects the community by ensuring that professional standards of medicine are maintained. All qualified doctors must be registered. Allegations of improper or unprofessional conduct or unsatisfactory professional performance are investigated and dealt with by the Board.
Date:   Sep 2009
Title:   Carers matter: getting involved - dealing with the system
Publisher:   Queensland Health
Description:   This fact sheet addresses some of the common concerns of parents and carers of a mentally ill person when dealing with mental health services and professionals.
Date:   Sep 2009
Title:   Patient Travel Subsidy Scheme - complaints
Publisher:   Queensland Health
Description:   The best way to have your complaint dealt with effectively is to make it in writing. You should clearly describe the circumstances of the situation that has lead you to make a complaint stating if you can, times, dates, locations, and the names of persons involved. You should also be clear about identifying what aspects of the situations have caused you a problem and what you would see as being a satisfactory resolution.
Date:   Jun 2009
Title:   Medicines Australia Code of Conduct: breaches
Publisher:   Australian Prescriber
Description:   Each year Medicines Australia publishes a report, from its Code of Conduct Committee, which details all the complaints that have been received about advertising and other promotional activities.
Date:   Dec 2008
Title:   Conciliating your complaint
Publisher:   Multicultural Health Communication Service
Description:   Information about the process of conciliation, a dispute resolution service offered by the Health Care Complaints Commission.
Date:   May 2008
Title:   Concerned about your health care?
Publisher:   Multicultural Health Communication Service
Description:   Information on what people can do when they are concerned about their treatment by health care providers. Explains how people can make a complaint to the independent Health Care Complaints Commission.
Date:   May 2008
Title:   Complaint form – concerns about health care providers
Publisher:   Multicultural Health Communication Service
Description:   A form for people who wish to lodge a complaint about health care providers, such as hospital, medical centres, doctors, or nurses with the independent Health Care Complaints Commission.
Date:   Apr 2007
Title:   Medicines Australia Code of Conduct: breaches
Publisher:   Australian Prescriber
Description:   Medicines Australia has a code of conduct to guide the promotion of prescription drugs by pharmaceutical companies in Australia
Date:   Dec 2006

Results 1 to 20 displayed.     1  2